Hi @Thesinkins sorry that you have not received the second tablet. I chased with the promotions team last week when you posted an update. They have confirmed that the original request only processed 1 tablet. They have now arranged for the second tablet and it will be with you within 28 days. Sorry about this mix up.
Thanks
John
Hi @Thesinkins,
Thank you for posting.
I can see that my colleague @JohnC2 has been dealing with your case. On the 3rd of September John let you know that the 2nd tablet is on its way and will arrive with you in the next 28 days. This means that you should receive the tablet around the end of the Month.
If the 28 days passes and you still haven't received that, post back and we'll chase this again with the promotions team.
Thanks
PaddyB
@Thesinkins wrote:
Hi John
It's been a month now since you raised the request. We have not received the second tablet.
Denise
Hi @Thesinkins
Thanks for posting back!
I'm sorry that there is still no sign of the second tablet. I can see my colleague @JohnC2 is still keeping a hold of your case and has set this to follow up with you next week. You don't need to chase this with anyone else. John is back from leave on Wednesday and will follow up with you again then. Fingers crossed there is a delivery early next week but if not John can chase on your behalf to find out what's happening.
Cheers,
Robbie
Hi @Thesinkins Has the tablet or confirmation of it's dispatch arrived with you yet. Let me know and I'll chase it up if needed.
cheers
John
