Hi @sb09sss Welcome to the forum and thanks for posting. Sorry you have not received your gift yet. We will be happy to help you with this. I've sent you a Private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage
Thanks for sending in your details. Please leave this with me; it is likely you will receive your email before the end of the week or Monday at the latest, but I have opened a case and will have an update for you over the next few days.
Welcome to this user forum. @Liamfitzy50
What date was your service activated?
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.