Hi @wmenary2019 welcome to the forum and thanks for posting. I'm sorry you have not received your gift yet and could not get any help from the chat service. Once we raise a case for a delayed gift it can take 5 working days for the team to get back and update us. I'm sure that this has been raised already for you but I've sent you a Private message explaining how you can contact the forum moderation team so we can check on this for you.
Check here: https://community.bt.com/t5/notes/privatenotespage
thanks i have replied to the pm from the mod, activation was the 15th of last month but yet to receive any email with the code
Hi @wmenary2019 Thanks for the update and glad to hear you now have your gift. There was already an open complaint on your account about this so I wanted to check if your happy for me to close this now. Post back and let me know.