Hi @theview
Welcome to the Community and thanks for your post! I have moved your post to start your own thread discussion.
Have you tried calling to speak with my colleague to cancel Caller Redirect? We're very busy at the moment so it's taking us longer to respond. Try calling my colleagues on 0800 800 150 and post back to let me know how you get on.
If you're having problems we can pick up from here.
Cheers,
Robbie
