I am caught by the old boring excuse being given to me by both BT and Pokerstars "We cannot assist you with Third Party Software" etc etc.
Pokerstars have issued me with the following instructions:
Thank you for your further email.
The Network Status Report (NSR) you provided shows data packets are being lost at the first hop for all traced sites.
Hop #1 belongs to your router, which means that it may be blocking our software from connecting properly as sometimes the default firewall that routers have can interfere with our software's connection. Most routers are fine pieces of equipment but sometimes they need to be updated and configured for online gaming software.
Please set the trigger (automatic port forwarding) for the following ports: 26002, 443 and 22.
Using a Web browser, bring up your router's configuration page. By default, the URL is 192.168.0.1 (or similar), the user name is 'admin', and the password is blank. Once you have accessed the router configuration page follow these instructions as a guideline (exact instructions may vary depending on router model).
1. Click the 'Advanced' tab
2. Click the 'Applications' button
3. Click the 'Enable' button
4. After Name, enter the name of our software (or anything you wish to label this setting)
5. After 'Trigger Port', enter 26002
6. After 'Trigger Type', choose 'TCP'
7. After 'Public Port', enter 26002
8. After 'Public Type', choose 'TCP'
9. Click 'Apply'
10.Repeat these instructions for ports 443 and 22
The problem I have got is that BT doesn't use the same terminology within their Router management software so I am not sure if I am doing what I need to do correctly
I have done this:
From Home / Advanced Settings / Firewall
Created a new port forwarding rule for all three ports
For the External Ports and Internal Ports I have put the 26002 / 443 / 22 in both start and end boxes for each and made the protocol TCP so they look like this:
Pokerstars Michael External Ports Start 26002 End 26002 Internal Ports Start 26002 End 26002 Protocol TCP
Pokerstars Michael External Ports Start 443 End 443 Internal Ports Start 443 End 443 Protocol TCP
Pokerstars Michael External Ports Start 22 End 22 Internal Ports Start 22 End 22 Protocol TCP
All I want to know is if I have done what Pokerstars suggested correctly within my BT smart hub but neither Pokerstars or BT will answer me and are hiding behind the catch all "3rd party software"
Does anyone with good Router knowledge know please?