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Message 1 of 3

How can I cancel International Freedom?

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Hello everyone

I would be very grateful if someone could advise me how to cancel the International Freedom add-on from BT.  When I agreed to this add-on with the BT salesman I was told that if I wished to cancel it in the future I would just have to go to my BT account and delete it but this does not seem to be the case.  I saw on an old post on Google that International Freedom cannot be cancelled online, despite what the salesman said, and have tried to call BT but they are not picking up.

Can anyone help, please? Thank you very much.

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Message 2 of 3

Re: How can I cancel International Freedom?

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You would need to call and give 30 days notice, you want the Value or Loyalty team, the number is 0800 800 150, opening hours are :

Monday to Friday 8am until 9pm
Saturday 8am until 8pm
Sunday 9am until 6pm

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Message 3 of 3

Re: How can I cancel International Freedom?

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Thank you very much Richie. That is much appreciated.
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