So I'm moving to a new property soon, first time buyer of a new-build house, and I wanted to take BT super-fiber with me as have really enjoyed it thusfar
I'm actually going to put the address here so people can help me out and run their own checks using various online tools, if I get spammed I don't really care, I'm at my wits end as it is!
So I checked a while back to see if my new post-code (LE2 5AD) could accommodate super-fast broadband, the availability checker said yes. When I called up to say I was moving house (to 33 of specified post-code) I was told, that's false I have to get normal broadband. The operator explicitly said to me (during my first call, there have been MANY) that it's standard for BT to rebuff requests for super-fast broadband, until the property had at least installed regular broadband. Then from there, they can check that the fibre is available
I did some address-level checks for LE2 5AD. No. 31 can get fibre, no. 35 can get fibre - but no. 33 (in the middle) cannot!? Seems insane
So I talked to my Dad, who reached a respected position within the company (the main point here is not to name-wave, it's that he worked many different roles in the company and knows 'what's what'). He said that usually, what you have is fibre to the street cabinet (which he thinks is installed) and then copper to the houses down the street (so even when you get fibre, it's not fibre all the way). What he said to me was that, it sounds as if the cabinet is at 100% capacity (he used the term' 100% utilised') for fibre, so therefore - even though fibre factually is 'in my area', I can't have any!
This seems drastic and woefully unfair to me. I really need help on, how can I push to get more capacity installed into the cabinet, so that I can have fibre. I want to give BT more money, that is my only wish :') (sorry)
When houses around and surrounding me have fibre and fibre IS in my area, it seems a tad unfair that no one will do the last bit of effort to expand the utility of my cabinet, so that I can pay more money for better broadband
What can I do in this situation?
A post code check and address check is not very reliable. The post code can cover more than one cabinet and the address checker is only of any use if the address has had broadband/FTTC.
If there was no capacity at the cabinet it would say that there was a waiting list.
Do the other two addresses you checked have FTTC installed?
You will probably have to get a phone line first and order broadband then you will more than likely then be to order fibre broadband.
if it's a new build house are you sure it is not FTTP - fibre to the premises as against what you father suggests FTTC have you checked with the developer to see if openreach have installed the fibre to your new home
if you enter your post code on checker unfortunately is shows no fibre but post codes are a rough guide and not very accurate https://www.dslchecker.bt.com/adsl/adslchecker.welcome#
I would certainly start with developer first
Thank you for your kind reply! yes your suggestion that, I have to get normal broadband first and then apply fir fibre mirrors what the first advisor told me. It also mirrors my experience at my current property. The problem is, there doesn't seem to be any way that I myself can propel things forwards
It would appear you may be in an FTTP area based on the following (look at BB speed).
Give the FTTP team a ring for further info. 0800 587 4787
If new build contact the developer.
there is nothing you can do to get openreach to either install a new FTTC cab or to get openreach to upgrade existing FTTC cabinet
Looks like the way forward is to get phone line installed first then you will appear on the dslchecker which will then enable you to get FTTC assuming there is space on your cabinet
FTTPoD is for businesses, WBC FTTP is residential at the same price as FTTC for a given product and is a different product altogether.