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Message 1 of 14

How do you cancel add ons on BT mobile?

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I'm looking but cannot see how to cancel add ons for BT mobile on my account? 

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Message 2 of 14

Re: How do you cancel add ons on BT mobile?

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Just login to MyBT and select the mobile you wish to change. Then  select addons. Then deselect your addon and proceed to checkout.

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Message 3 of 14

Re: How do you cancel add ons on BT mobile?

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@Keith_Beddoe nope don't see any add on just gives me the option to add them not remove. Yet it shows up on the BT mobile app 

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Message 4 of 14

Re: How do you cancel add ons on BT mobile?

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Do you just have one mobile number, as you have to select the one you want to change?

What I described is what I see, with two separate mobile numbers.

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Message 5 of 14

Re: How do you cancel add ons on BT mobile?

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@Keith_Beddoe 

I have 4 mobile's on my account and I've selected the relevant one, it shows on the BT mobile app, but not online.

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Message 6 of 14

Re: How do you cancel add ons on BT mobile?

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Are you on a family SIM package, then that may be different?

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Message 7 of 14

Re: How do you cancel add ons on BT mobile?

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@Keith_Beddoe

Nope not on the family sim package
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Message 8 of 14

Re: How do you cancel add ons on BT mobile?

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I have no idea then, all you can do is to try and ring BT Mobile.

On my account, the option only shows to buy addons, but once you progress to the second screen, you can then see what you already have, and are given the option page that I posted earlier.

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This is the link you need to use first.

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Message 9 of 14

Re: How do you cancel add ons on BT mobile?

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So it so easy to add them on, but come to remove them, it's impossible.

I'm not going to call, as they say this is for urgent and vulnerable customers only

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Message 10 of 14

Re: How do you cancel add ons on BT mobile?

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So you do not see the "buy add ons" link then?

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