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honestjohn
Aspiring Contributor

on ‎11-03-2020 0h33

779 Views
Message 1 of 3

How to report a fault?

I can't seem to find a method to report an out of hours fault with my fibre product (Halo) without resorting to public humiation of BT on social media. The BT router has lost connection with the Internet and has been unable to re-establish a connection (green light).  Where is the method to submit an online ticket for a fault outside of working hours? 

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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎11-03-2020 6h20

751 Views
Message 2 of 3

Re: How to report a fault?

@honestjohn 

Is there any dial tone on your phone line?

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Anonymous
Not applicable

‎11-03-2020 8h22 - edited ‎11-03-2020 8h23

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Message 3 of 3

Re: How to report a fault?

@honestjohnwrote:

I can't seem to find a method to report an out of hours fault with my fibre product (Halo) without resorting to public humiation of BT on social media. The BT router has lost connection with the Internet and has been unable to re-establish a connection (green light).  Where is the method to submit an online ticket for a fault outside of working hours? 

Customer Services 0800 800 150   (24/7)