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Message 1 of 4

I cannot turn off BT fon

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Untitled.pngI cannot turn off BT fon, it keeps saying I am not the account holder.

I phoned BT on the above number twice yesterday for help. First they changed account email details but that did not work.

So I phoned again and got told its probably because I was out of contract.

So I started a new contract with BT Fibre 1 Halo. Today the hub arrived, I set it all up went to MyBT extras then when I click on BT wifi I get this error as I did yesterday saying: I cannot access BT wifi becuae I am not the account holder. 

Can someone from tech help. I just want to switch BT fon OFF.

 

Thank you in advance for anyone help.

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Message 2 of 4

Re: I cannot turn off BT fon

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Hi @Caerphilly sorry that you are getting this message. Would you login to your BTID and confirm that you have claimed the Account Holder Status as it would have to be the account holder who changes this.

Cheers

John 

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Message 3 of 4

Re: I cannot turn off BT fon

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Hello John,

I can confirm we just got off the phone to BT and finally someone fixed the problem which was email related. I am so happy to be able to manage my account again.

 

Thank you.

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Message 4 of 4

Re: I cannot turn off BT fon

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Hi @Caerphilly thanks for the update and glad you got it sorted.

cheers

John

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