I want to go from G.Fast to VDSL connection.

[ZooBurner]

Hi there

I've been having many problems lately with my G.Fast connection Openreach engineers have been out many times and have always been very helpful, each time seemingly finding a fault and repairing it.

I've tried everything suggested, including different smarthubs, even a third party modem, changed all wires etc, but the connection still drops frequently and they can't explain why.

I'm thinking of going back to a stable (at least for me ) VDSL 80/20 connection which  served me very well, but when i look on the website it only offers me what they think are upgrades, (no VDSL only G.Fast)  do i need to call them or is there a way to order it online without it being confused for an order for  second internet connection.

I am well out of contract for my G.Fast for information.

[-Richie-]

You'd have to call to talk about a downgrade, possibly need the sales support team for the regrade.
G.Fast is also fibre to the cabinet the same as Fibre 2 would be, speak to BT and see what your options are.

[pippincp]

Yes, just call and talk to sales. 0800 800 150

[ZooBurner]

Thanks pippincp and Richie for your replies. I will give them a call 🙂 

[Starwire]

They can’t stop you switching from G.Fast to VDSL.

On Fibre First Exchanges they can stop you from swapping back to a Metallic Patch Service from an FTTP Service though.

[DavidM]

Hi @ZooBurner and thanks for posting.

Please let us know how you get on with this. I'd be interested to know the outcome.

Cheers

David