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Community Manager - Retired
Message 1 of 3

Important updates to your virus and password protection

Hi Everyone,

We're updating your online security to NortonTM.

As UK leaders in online security and tech innovation, we’ll always give you the best tools to stay protected from online harm.  And as cyber security threats are constantly changing, we’re moving to NortonTM as standard with every broadband package.


What’s changing?


From midnight on31st March 2022, BT Virus Protect and the Truekey Password Manager from McAfee will no longer be provided by BT.

From 13th December 2021, you’ll be able to switch and download the new BT Virus Protect product powered by NortonTM and the new Norton Password ManagerTM from My BT.



What does this mean for you?


You can do this anytime between 13th December 2021 and 31st March 2022, but we recommend you doing it as soon as possible.

When you download the new BT Virus Protect and Norton Password ManagerTM you'll be asked to agree to new terms and conditions.

If you'd like to transfer your passwords from the Truekey password manager to Norton Password ManagerTM you can do so by following the steps in our FAQ's 

From the end of January 2022,  if you haven’t switched to Norton, you may notice some changes to the BT Virus Protect app where it will no longer mention BT. The protection will still be the same and will carry on working up until 31st March 2022.



What do you get with the new BT Virus Protect?


  • You’ll still get online protection to keep your PCs, Laptops, Macs, Android smartphones and tablets safe from viruses. It will also warn you if you’re about to visit a harmful website, or if you’re about to connect to an unsecured network and it will block unauthorised traffic to your computer - helping to protect your information from cybercriminals.


You’ll also get the following new features:


  • SMS Security* - helps keep you and your Android device safer from texts with phishing links. It helps identity SMS text messages with unsafe links and notifies you to help prevent you from inadvertently clicking on them and potentially putting your personal information at risk.
  • PC SafeCam** - Your webcam lets you keep in close contact with family, friends or colleagues but can be vulnerable to attack, and may give cybercriminals the potential to view into your home, your daily routine, and personal information. PC SafeCam alerts you to attempts to access your webcam and helps you block unauthorised access to it.
  • Protection Report Card - is a summary of all the activities that have been performed to help protect your device and information stored on it in the last 30 days.


* Android only 

** Windows PC only



Which features will not be included in BT Virus Protect powered by NortonTM?


  • Lock Device: lock your device remotely if lost or stolen.
  • Anti-Theft Protection: locate lost or stolen devices with the BT Portal.
  • App Privacy: lock apps behind a secure PIN
  • Performance Optimisation: extend battery life, memory cleaner.



 What devices can I install BT Virus Protect powered by NortonTM on?


BT Virus Protect covers Windows™ PC and Mac® (desktops and laptops) and Android™ devices.

Not all features are available on all devices or all operating systems.  SafeCam is only available on Windows (excluding Windows 10 in S mode, Window running on ARM Processor).

Windows™ Operating Systems

Microsoft Windows™ 11

Microsoft Windows™ 10 (all versions)

Microsoft Windows 8/8.1 (all versions). Some protection features are not available in Windows 8 Start screen browsers

Microsoft Windows 7 (32 bit & 64 bit) with Service Pack 1 (SP 1) or later with SHA-2 code signing support


Mac® Operating Systems

Current and previous two versions of Mac OS.

SafeCam features are not supported.


Android™ Operating Systems

Android 8.0 or later. Must have Google Play app installed.



What do you get with the new NortonTM Password Manager?


  • You can still create complex passwords and store them along with your credit card information and other credentials online in your own personal, encrypted cloud-based vault to help you transact more safely online.
  • Syncs changes made to your logins and other information in your private online vault across devices so you can access your latest information from your favourite browsers on Mac® and Windows™ PC or from your Android™ device, iPhone® or iPad®.*,^
  • You won’t be able to use the password manager with the Safari® browser on iOS.
  • It will show you the health of your passwords stored in your vault. Provides an informative view about weak or guessable, duplicate, and old passwords to help improve your online password security health.


*internet connection

^mobile app



Where can I install the NortonTM Password Manager?


Norton™ Password manager is compatible with PC, Mac®, Android, iPad®, and iPhone. You must have an active Internet connection to access Norton Password Manager.



Operating Systems

Microsoft Windows 11 (all versions), Microsoft Windows® 10 version 1703 (Creators Update) and above, Windows 8.1 (32-bit and 64-bit).  Microsoft Windows 7 (32-bit and 64-bit) with Service Pack 1 (SP 1) or later. 

Browsers: (32-bit and 64-bit versions of all listed browsers are supported)

Google Chrome - Supports the current and previous two versions

Microsoft Edge - Supports the current and previous two versions

Mozilla Firefox - Supports the current and previous two versions


Operating Systems

Mac OX X 10.10x or later


Google Chrome - Supports the current and previous two versions

Mozilla Firefox - Supports the current and previous two versions


Operating Systems

Android OS 5 or later


Operating Systems

iPhones or iPads running the current and previous two versions of Apple iOS

AutoFill Passwords Supported on iOS 12 and above



Can passwords created in the Truekey Password Manager be moved across to the NortonTM Password Manager?

Yes, you can transfer passwords from Truekey Password Manager to NortonTM Password Manager, by following the steps at What is BT Virus Protect and how do I get it?.




Message 2 of 3

Re: Important updates to your virus and password protection

Why am I still seeing the McAfee app when trying to download the BT Virus Protect app powered by Norton on Google Play?

You may be seeing the McAfee app because you’ve got an operating system which is less than version 8.x on your Android device. To get the new BT Virus Protect app powered by Norton your device must have version 8.x and above.

To find and update your Android device to the latest version, follow the below steps:

Find out your current Android operating system version:

• From the Home screen, tap the Settings icon to go to the settings.

• Tap About Phone or About Device.

• Under Android Version, you can find the version of Android that runs on your device.

How to update your Android operating system version:

1. From the Home screen, tap the Settings icon to go to settings.

2. Tap System and then tap System update. If you cannot find System update, you may need to scroll down or tap Advanced.

3. If an Android update is available for your device, tap Install to download and install the update.

4. Follow the on-screen instructions.



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Message 3 of 3

Re: Important updates to your virus and password protection

Can’t install BT Virus Protect on iPhone/iPad?

Unfortunately, the BT Virus Protect App is NOT available on IOS devices.

However, the Norton Password Manager App can be downloaded from the app store to store/manager passwords securely.



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