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Introducing BT’s Home Essentials

Our Home Essentials plan is a reliable and affordable way for those who receive support like Universal Credit or Pension Credit (Guarantee Credit) to be able to stay connected and receive the same assistance and opportunities as others.  Home essential will be replacing BT Basic.

We believe every home in the UK deserves to stay connected, no matter their circumstances. And we understand how important internet access is to our everyday lives. It’s how we keep in touch with friends and family, it’s how we shop, and it’s how we bank. It’s essential for most homes.

Let’s take a look at the three new packages which will be available to new customers and existing customers, wishing to regrade.



Home Essentials - Unlimited Fibre Essential plan £15 pm



Home Essentials - Unlimited Fibre plan £ 20 pm



Home Essentials - Call-only plan      £10 pm


  • Unlimited Fibre Essential (speeds up to 40mbps)
  • 700 minutes a month to use to any UK landline number or UK mobile, day or night
  • 12-month eligibility
  • Unlimited Fibre (speeds up to 80mbps)
  • Make unlimited calls to any UK landline number or UK mobile, day or night
  • 12-month eligibility
  • Make unlimited calls to any UK landline number or UK mobile, day or night
  • 12-month eligibility


Our Fibre plans offer a strong and reliable connection. They include unlimited monthly usage, so they’re great for browsing, streaming, and downloading at any time of the day or night. Plus, all our plans come with a personalised Stay Fast Guarantee. For reliable broadband speeds all day, every day.

For homes that aren’t looking to go online, but that want to stay in touch with the world, we have our call-only plan, with unlimited minutes to all UK landline and mobiles.

It’s never been easier to apply. Our advisers will run a simple and quick eligibility check, and get our customers connected.  To make sure we continue to offer the right support and the right plan, we run another eligibility check after 12 months.  We’ll then get in touch with you to let you know if anything needs to change, or if you can continue the same plan for another 12 months.

If you think one of these plans may suit your needs, please check out this link to place an order or find out more about BT’s Home Essentials here, 




What is Home Essentials?

Home Essentials is our low-cost broadband and phone packages for people who are in receipt of some state benefits.


Who can get a Home Essentials Plan?

Home Essentials Plans are available for anyone on one or more of these state benefits:

  • Universal Credit
  • Pension Credit (Guarantee Credit)
  • Income Support
  • Jobseeker’s Allowance
  • Employment and Support Allowance


The person in receipt of one of the above state benefits must be the BT Account Holder of the Home Essentials Plan.


Are there any eligibility checks?

Yes, anyone wanting to take one of the Home Essentials Plans will need to pass an eligibility check, this will involve providing BT with some personal information (e.g. your surname, date of birth, and National Insurance number) so we can check your eligibility for Home Essentials. We’ll process this information in accordance with BT’s privacy policy, details of which can be found here


What’s the contract term for Home Essentials Plans?

Our Home Essentials Plans have a 12-month duration. However, a customer can choose to leave or swap their plan at any time, there are no cancellation or early termination charges. When a customer reaches month 11 of their Home Essentials Plan, we will contact them by email/letter to let them know that they’re nearing the end of their price guarantee under their Home Essentials Plan and inform them we will run another eligibility check on the 12 month anniversary of their Plan.


How frequently will BT check that I’m eligible for a Home Essentials Plan?

We’ll run an eligibility check every 12 months. If a customer is still eligible for a Home Essentials Plan and wants their Plan to continue, we’ll renew their Plan for another 12 months.


What happens if I’m no longer eligible for a Home Essentials Plan?

If a customer is no longer eligible to take one of our Home Essentials Plans then we’ll send them an email/letter to notify them and inform them that they’ll be automatically moved onto our alternative broadband and phone package which will be priced at £5 more each month than their current Home Essentials Plan unless they contact us to tell us they’d like their service to end.


Our Fair usage policy applies


  • For the 700 Minutes Calling Plan: Maximum 150 calls to 0845 and 0870 numbers in a month.
  • For the Unlimited Minutes Calling Plan: Maximum 1000 minutes or 150 calls to 0845 and 0870 numbers in a month.
  • The 700 Minutes and Unlimited Minutes Calling Plan are for your personal use only. If we think you may be using your plan for non-personal use, we may call you to discuss and may move you onto an alternative plan.


These terms and conditions apply in addition to the BT Home Phone and BT Broadband terms and conditions for your service (available at