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Biscuit2
Contributor

on ‎23-03-2021 17h35

1,343 Views
Message 1 of 7

Is anyone good at deciphering SH2 tech logs, BT not interested

This is only the beginning, there are 428 pages over 5 days  :((

Sorry, don't know how to put it in simpler format

We've had problems for months 

13:08:09 23 Mar. LAN [ADD] ARP 192.168.1.122 with b8:d7:af:a9:6d:18 from br0(eth0)       
13:08:09 23 Mar. ARP [add] br0(eth0) 192.168.1.122 b8:d7:af:a9:6d:18       
13:08:09 23 Mar. WHW INFO A station STA(B8:D7:AF:A9:6D:18) leave WHW infrastructure      
13:08:09 23 Mar. ARP [del] br0 192.168.1.122 b8:d7:af:a9:6d:18       
13:05:26 23 Mar. admin login success from 192.168.1.122       
13:04:19 23 Mar. admin timeout from 192.168.1.122       
13:03:47 23 Mar. ARP [add] br0(wl0) 192.168.1.122 b8:d7:af:a9:6d:18       
13:03:43 23 Mar. DHCP device Connected: 192.168.1.122 b8:d7:af:a9:6d:18 Samsung-Galaxy-S7     
13:03:42 23 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT       
13:03:42 23 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT       
13:03:42 23 Mar. LAN [ADD] ARP 192.168.1.122 with b8:d7:af:a9:6d:18 from br0(wl0)       
13:03:42 23 Mar. 5G Client associate from b8:d7:af:a9:6d:18 (IP=192.168.1.122) RSSI=-76 Rate=390Mbps host Samsung-Galaxy-S7     
13:03:41 23 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT       
13:03:41 23 Mar. Receive a DHCP request       
13:03:41 23 Mar. WHW INFO A station (SmartHub2)IF[5G](E4:75:DC:F3:2D:1D):STA(B8:D7:AF:A9:6D:18)(Legacy Device) join WHW infrastructure      
12:49:22 23 Mar. NTP synchronization success       
12:49:22 23 Mar. NTP Server: ntp.homehub.btopenworld.com       
12:49:09 23 Mar. NTP synchronization start       
12:45:15 23 Mar. DHCP device Disconnected: 192.168.1.122 b8:d7:af:a9:6d:18 Samsung-Galaxy-S7     
12:45:15 23 Mar. LAN [DEL] ARP 192.168.1.122 with b8:d7:af:a9:6d:18 from br0       
12:45:13 23 Mar. ARP [del] br0 192.168.1.122 b8:d7:af:a9:6d:18       
12:36:53 23 Mar. CWMP: HDM socket closed successfully.       
12:36:53 23 Mar. CWMP: HTTP authentication success from pbthdm.x.x.x       
12:36:53 23 Mar. CWMP: HDM socket opened successfully.       
12:36:53 23 Mar. CWMP: HDM socket closed successfully.       
12:36:53 23 Mar. CWMP: HTTP authentication success from pbthdm.x.x.x       
12:36:52 23 Mar. CWMP: HDM socket opened successfully.       
12:36:52 23 Mar. CWMP: session completed successfully       
12:36:52 23 Mar. CWMP: HDM socket closed successfully.       
12:36:52 23 Mar. CWMP: HTTP authentication success from pbthdm.x.x.x       
12:36:52 23 Mar. CWMP: HDM socket opened successfully.       
12:36:51 23 Mar. CWMP: HDM socket opened successfully.       
12:36:51 23 Mar. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username      
12:36:50 23 Mar. CWMP: Session start now server: https://pbthdm.x.x.x Event code: 2 PERIODIC     
12:36:50 23 Mar. CWMP: Initializing transaction for event code 2 PERIODIC       
12:15:52 23 Mar. ARP [add] br0(eth0) 192.168.1.132 b4:b6:86:a0:ff:67       
12:15:52 23 Mar. ARP [del] br0 192.168.1.132 b4:b6:86:a0:ff:67       
12:15:07 23 Mar. ARP [add] br0(eth0) 192.168.1.132 b4:b6:86:a0:ff:67       
12:15:07 23 Mar. ARP [del] br0 192.168.1.132 b4:b6:86:a0:ff:67       
12:14:58        
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6 REPLIES 6
licquorice
Distinguished Sage
Distinguished Sage

on ‎23-03-2021 17h54

1,335 Views
Message 2 of 7

Re: Is anyone good at deciphering SH2 tech logs, BT not interested

What problems have you had, none of those entries are problems, just the normal hub verbal diarrhoea.

 
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Biscuit2
Contributor

on ‎23-03-2021 18h21

1,328 Views
Message 3 of 7

Re: Is anyone good at deciphering SH2 tech logs, BT not interested

I could send you the rest if you'd like😂
Loads of disconnections, dropped connections, no internet at times...(more forms of diarrhoea perhaps). Wifi discs keep disconnecting from hub. We did have a substantial fault a couple of months ago (due to corrosion on telegraph pole which BT say is fine now), but it has never got back to normal since. Getting non-helpful calls from lovely BT lady every few days to see if it's improving, all they can offer is yet another wifi disc. Do we ditch the SH2 & discs or not, driving us crazy(er)
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licquorice
Distinguished Sage
Distinguished Sage

on ‎23-03-2021 19h18

1,309 Views
Message 4 of 7

Re: Is anyone good at deciphering SH2 tech logs, BT not interested

If you are still getting disconnections then Openreach didn't clear the fault properly. Is there any noise on the line with a quiet line test 17070?

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Biscuit2
Contributor

on ‎23-03-2021 19h58

1,294 Views
Message 5 of 7

Re: Is anyone good at deciphering SH2 tech logs, BT not interested

There's a very slight buzz, but it's not much - nothing compared to when the fault was open (we had no dial tone). It's not loud enough to be a nuisance.

Thanks for your help by the way 👍
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licquorice
Distinguished Sage
Distinguished Sage

on ‎23-03-2021 20h12

1,289 Views
Message 6 of 7

Re: Is anyone good at deciphering SH2 tech logs, BT not interested

Anything other than completely silent is indicative of a fault, you need to report it and get it fixed.

Biscuit2
Contributor

on ‎23-03-2021 20h15

1,283 Views
Message 7 of 7

Re: Is anyone good at deciphering SH2 tech logs, BT not interested

OK, I will do that - thanks again 👍
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