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psykix
Aspiring Expert

on ‎24-03-2020 12h05

1,481 Views
Message 1 of 12

Is it correct that you cannot upgrade to Fibre 900 if in contract?

So I have been trying to upgrade my FTTP to Fibre 900 - hardly a massive priority given current climate, but still!

It's available at my property - if I try to do an order as a new customer though, I get this :-

Capture.JPG

 

ADSL Checker :-

 

Capture2.JPG

 

When I rang to upgrade yesterday the value team guy said he could only see 300Mbps available to me, and he indicated it was probably because I was in a contract.

Anyone in contract that has managed to upgrade?

Cheers!

 

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11 REPLIES 11
h3x1e
Expert

‎24-03-2020 12h42 - edited ‎24-03-2020 12h44

1,467 Views
Message 2 of 12

Re: Is it correct that you cannot upgrade to Fibre 900 if in contract?

Yep, I was in contract on the 300Mbps package and was able to upgrade to Fibre 900 package without issue.

It is masrked as KCI2 though which I think means that the equipment isnt fully in place yet?

Not 100% sure though

psykix
Aspiring Expert

on ‎24-03-2020 12h54

1,457 Views
Message 3 of 12

Re: Is it correct that you cannot upgrade to Fibre 900 if in contract?

Good to know that being in contract is not an issue.

Dunno about the KCI2 thing.

I have no upgrade options available to me, so no idea what the issue is on that front!

 

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h3x1e
Expert

on ‎24-03-2020 12h58

1,453 Views
Message 4 of 12

Re: Is it correct that you cannot upgrade to Fibre 900 if in contract?

So the 1000Mbps needs different / upgraded equipment at the exchange iirc.

The KCI2 marker is usualy a sign that costs and such has been agreed by not finalized / built yet, someone will correct me if I'm wrong.

 

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psykix
Aspiring Expert

on ‎24-03-2020 13h00

1,446 Views
Message 5 of 12

Re: Is it correct that you cannot upgrade to Fibre 900 if in contract?

My ADSL checker when I had the FTTP installed said up to 330. It subsequently changed last month to up to 1000.

I'm on a Nokia headend I believe - I have the tiny single port ONT.

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h3x1e
Expert

‎24-03-2020 13h03 - edited ‎24-03-2020 13h03

1,444 Views
Message 6 of 12

Re: Is it correct that you cannot upgrade to Fibre 900 if in contract?

Yeah it's very possible that the KSI2 means that the head-end upgrade has been agreed price wise, then but hasn't yet started to be built.

I'm on a Huawei single port ONT myself.

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pippincp
Distinguished Sage

on ‎24-03-2020 13h16

1,431 Views
Message 7 of 12

Re: Is it correct that you cannot upgrade to Fibre 900 if in contract?

@h3x1ewrote:

Yep, I was in contract on the 300Mbps package and was able to upgrade to Fibre 900 package without issue.

It is masrked as KCI2 though which I think means that the equipment isnt fully in place yet?

Not 100% sure though

KC12 assure refers to initial FTTP install and nothing else.

stephen1982
Contributor

on ‎25-03-2020 14h56

1,344 Views
Message 8 of 12

Re: Is it correct that you cannot upgrade to Fibre 900 if in contract?

How did you find that out ?
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pippincp
Distinguished Sage

on ‎25-03-2020 15h01

1,337 Views
Message 9 of 12

Re: Is it correct that you cannot upgrade to Fibre 900 if in contract?

https://forums.thinkbroadband.com/fibre/4615401-kci2-assure.html#Post4622609 

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psykix
Aspiring Expert

on ‎25-03-2020 16h19

1,309 Views
Message 10 of 12

Re: Is it correct that you cannot upgrade to Fibre 900 if in contract?

Yeah, happened to read that yesterday!

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