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Jamiemcghee92
Beginner

on ‎17-12-2020 11h58

363 Views
Message 1 of 3

Keep having my fibre 2 order cancelled

Recently had my fibre 2 order cancelled for the second time first time i was told it was capacity issue at our cabinet second time i had no communication from bt only found out when i went to track my order.  Ive been on the cabinet checker and these are the results 

20201217_115732.jpg

 

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎17-12-2020 12h07

357 Views
Message 2 of 3

Re: Keep having my fibre 2 order cancelled

are you existing BT customer upgrading or new customer switching to BT or you do not have a active phone connection



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Jamiemcghee92
Beginner

on ‎18-12-2020 0h32

329 Views
Message 3 of 3

Re: Keep having my fibre 2 order cancelled

Hi i am a new customer and i recently moved into a new house the only knowledge i have of a phone line being present is the new line with this order.

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