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Message 1 of 3

Landline number confusion on account

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My (BT) mobile contract is almost up. I have tried to go online to tend to it but I get a message saying that my online journey (!) can't be completed because of a disparity between my landline number and the one on my account - I moved house in February. The link provided to rectify this is useless - there is nowhere that I can see to change the relevant part of my account details. The link says "Click 'Edit' next to your account number or name at the top of the 'My Profile' page" But there's no such thing.  What can I do?

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Message 2 of 3

Re: Landline number confusion on account

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Hi @GillC6 sorry that you cannot place your order online. Have a word with the Billing Chat Team and they will be able to update the phone number stored on your BTID. 

Cheers

John

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Message 3 of 3

Re: Landline number confusion on account

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Thanks, I’ll do that.
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