This problem is spreading faster than COVID!!!!!
got locked out of the BT app had to create a new password -all done app works
must change the password to sign in for email ; won’t allow me to do that as all created in the days of yahoo.
The advice is to delete the account and the install. Apple warns when you , do to that it will delete all your contacts from the phone ....1100 of them!!!! And less importantly dates
Backing up creates a whole set of new issues with Apple.
is this delete account and re Load the only option?
the advice also suggests there are other issues with Apple phones... help. Shouldn’t be that difficult???
Once I had finally reset my password on desk top I then had to reset on my iPads. Deleted accounts from iPads and then re installed and all was ok, all my emails appeared and my contacts are still there. Not sure if the Apple iPad is different to the phone though
Sort of solved the problem
JOLLY gave answer for something similar , and I just tried that.
On iPhone, create new account for me @ btInternet , same address, seems to keep contacts and works on iPad , still fighting with iPhone
perhaps sage jolly can revisit this thread .... and give a proper answer
For the past two days, every time I try to sign in to my emails this message appears, "Please check you entered your username and password correctly and try again." This information is remembered in my signing in process and was correct three days ago. I have tried entering a new password but it has made no difference. Have gone through the broadband checks (phone call, hub off and on, landline etc) but still cannot get into my emails. Any ideas, please.
We're sorry a small number of customers weren't able to log into their BT Mail with a Firefox browser.
There was a problem, which we've now fixed. Thanks for everyone who's taken the time to post about this issue, and thanks to your most recent posts confirming you're now able to get into your emails.
If anyone's still having problems, please install the latest McAfee software and let us know if it's now working for you.
I did what a person on forum suggested of refreshing firefox and putting my add ons back on, now seems to be working, do I need to reinstall Mcafee software? if so how do i do this please? Many thanks jules