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Message 1 of 3

Low bandwidth

Hi, just interested if anyone else is experiencing low bandwidth messages on tv etc, this is from the Mellis exchange in Suffolk. Never had a real problem before, but the last few weeks have been awful, with constant buffering on Fire box, smart TV , moble phone etc. Thanks

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Message 2 of 3

Re: Low bandwidth

can you post any stats from your hub?

are you using test socket with filter to see if that helps?

any line noise  dial 17070 option 2 should be silent and best with corded phone

enter phone number and post results  remember delete number   https://www.dslchecker.bt.com/adsl/adslchecker.welcome



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Message 3 of 3

Re: Low bandwidth

Hi @hscuff 

Thanks for your post!

Sorry that you're experiencing slow broadband speeds.  I have checked your local exchange for any potential issues but nothing obvious stands out.

Please follow the steps that @imjolly  has suggested above as this will help us try and find an issue.  Also, try running this speed test with a wired connection and post the results of that too.  Remember to choose the further diagnostics when completing the test so that we can see the result from here.

Cheers,

Robbie  

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