Mobile phone

[johnob]

Hi I have tried to get a new mobile of your website but it says I fail a credit check. The phone does not cost anything on 6gb plan and have been a customer for years. 

I was on the 20gb plan previously and have just renewed my broadband and mobiles on 6/8/19. My phone has broken recently so thought I would get one of bt as means I will need to try to find money to but a new handset otherwise or stick it on my mastercard or visa.

I dont understand why I failed (I know contact equifax, I did my score is fine) and why is this needed when all it will do is add small amount to my preexisting held for years mobile plans?

[Anonymous]

Hi. You might want to remove some of the detail in your post, this is a public forum for BT customers, it is not private to BT

[johnob]

ok thanks I cant edit it now it would seem.

[Anonymous]

You will need to be logged in to edit it 

[johnob]

I am logged in there is no edit option via the three dots on the right hand corner I can edit my last reply but not original post.

[pottyperson]

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@johnob wrote:
I can edit my last reply but not original post.

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You can only edit a message within an hour of posting it.

[RobbieMac]

Hi @johnob 

Welcome to the Community and thanks for your post!

Sorry to see that you've failed the credit check on BT Mobile.  You can learn more about credit checks for BT Mobile here...

You can also contact a member of the BT Mobile team here....

Cheers,

Robbie