I need to log out and log in again
I was going to dabble with setting up a new Gmail which would then read and reply to the BT mail account from Gmail. I was then going to add that Gmail account (which views the BT mail) with the add accounts from other providers to see what happened.
Unfortunately that didnt work .............it failed to add the account message pop up confirm the account exist...... no confirm Box. Another quirk you had to put a password in before the email as email first then made the password box inaccessible.
Back to the drawing board
This new platform is monsterously slow. Surely BT don't believe this is acceptable ?
20 seconds to load an email and up to 30 seconds to change folders.
I have fibre to my residence so have 120/30mb, so definately not a broadband issue.
"And also now, when clicking back to Inbox , very often it's impossible to click the icon because it goes grey( actually black with the indication of n of total e-mails ,unread e-mails ) and it's impossible to click on it . The only way, it's to log out and log in again"
This is the same problem I have reported. It is not a minor inconvenience, it removes the ability to open the folder as the blacked out area (that I describe as a tooltip) sita over the area you need to click on to open the folder.
At times this work and the grey area is a row or two away from the area to be clicked on but not always.
Perhaps others should try an replicate this rather than make light of the report.
Has anyone set up a public group on Facebook to expose these failings.
I have had the same situation for several weeks on my Windows 10 pc only.
My Ipad and iphone are fine.
I have now switched the emails on my pc to Mozilla Firefox and it has improved the functionality enormously.
It is not perfect but the speed is back to normal and I do not seem to be losing emails. Having said all that BT has not helped itself with the response, considering it is the primary telecommunication company in the UK one might expect to be able to have a decent conversation on the phone with staff who are at least cognisant on the vagaries of email.
This alas is not to be
Apologies for the long post but I have now struggled along with this new email service for 2 weeks and have compiled a long list of issues which I am detailing below. It supercedes my previous post on 12/6/20 (post 259) so please ignore that one. I can see there’s been a tsunami of feedback (mostly negative) on this thread and I am probably replicating many of the issues that others have already pointed out (I haven’t had the time to read through all the 500+ messages) but if so I think it is probably still worth repeating so that you can gauge the level of user unhappiness at the performance and lack of functionality of this new release. I also note that you/ Sean has provided several updates and I think maybe even some fixes to some of the more minor issues so if some of my points below have already been addressed, please ignore and thank you for providing the fix.
I really want to say something positive about this release but honestly, it is even more shocking than I realised 2 weeks ago. Quite how it could have passed system, regression, or user testing I really don’t know. I dread using it which is making my life difficult as I rely on a good email service for my work.
I’m sure I’ve missed loads more – these are the main ones that come to mind. The only positive comment I can make is that now I can widen the Folders pane on the left to see the full description of my folders. However this view is then not saved. I am also grateful that so far I have not detected any missing emails or contacts like others appear to have but I have not been through all my folders and 11 years worth of stored emails (perhaps tens of thousands if not hundreds) yet, so cannot say for sure.
As for the new BT Email mobile app, this is woeful too.
I don’t know how much money BT has spent on this so-called upgrade but you could have saved yourselves a packet by not doing anything at all. Clunky, inefficient, stripped-down functionality – this is a poundshop version of what I had before. I would readily have the old one back!
Thanks for reading, I hope we see a much improved release soon.
A very disappointed customer.