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Message 921 of 2,146

Re: Monstrous new BT email upgrade

I am not confused.

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628 Views
Message 922 of 2,146

Re: Monstrous new BT email upgrade

@JohnRH  just a note here the leave without penalty clause only applies if it's more than the current inflation rate 

 

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727 Views
Message 923 of 2,146

Re: Monstrous new BT email upgrade

Try adding to outlook or Mail on Apple and you can then access BT emails on a better system

725 Views
Message 924 of 2,146

Re: Monstrous new BT email upgrade

I've been using Mail and Outlook for years and it still works fine

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Message 925 of 2,146

Re: Monstrous new BT email upgrade

That's true - there are many e-mail clients that work better than Web Mail - but you need to know two things - (1) that if you want BT Mail not to put things from this community, or Amazon, or your bank (all of this has happened to me) into SPAM then you have to instruct it on the creaky BT Web Mail front end. And secondly you get frozen out of your own BT email service if you don't log-in on BT Webmail every 90 days.

But you are quite right - for something looking and feeling like an e-mail service then a Client is your answer. I run 3 (including BT's own Mobile app) on my phone, and 3 (BlueMail, Outlook and Thunderbird) on my desk-top. But I still have to limp into the pernicious BR Web Mail as well (grrrr...)
716 Views
Message 926 of 2,146

Re: Monstrous new BT email upgrade

I've never thought of having to use the BT email and it still seems to work fine but maybe I'm missing something

 

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707 Views
Message 927 of 2,146

Re: Monstrous new BT email upgrade

If you have your email client set up as an IMAP account you can access your BT spam folder from it. 

It is now 150 days not 90 days that the email account must be accessed on webmail to keep it active.

701 Views
Message 928 of 2,146

Re: Monstrous new BT email upgrade

I've downloaded the email app for the first time. Looks OK but never used it before
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659 Views
Message 929 of 2,146

Re: Monstrous new BT email upgrade

If you have your email client set up as an IMAP account you can access your BT spam folder from it. 

 

That's right, and I do, but your client (or at least mine) won't allow me to mark - as far as BT is concerned - a wrongly junked e-mail (from my insurer, this time) as either not SPAM or from a safe sender - that's only available (and not surprisingly) within BT Mail's own settings. You wouldn't expect a client to be able to alter BT's own settings. Interestingly, my client did show my latest wrongly pointed piece of SPAM immediately - when I hovered over the BT WebMail SPAM folder it told me that there were no messages there and none unread. It was only when I clicked on the folder that it suddenly discovered what was there. My client (I hovered over that) knew immediately.

But it's good news that they only cut you off after 150 days - I had thought 90.  You'd have thought that they could measure activity sufficiently to 'see' that if emails are moving from unread to read, and in and out of the inbox and even sent mail, then the account is actually active, whether it's being accessed from their front-end or another. After all client transactions are echoed back into the underlying database. But maybe it's a security thing.

619 Views
Message 930 of 2,146

Re: Monstrous new BT email upgrade

Anyone know how to quote on this forum? I've looked everywhere, tearing my hair out.
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