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Message 1 of 5

My BT login confusion

Hi

 

I have just ordered BT broadband which is to be installed next month.  I used to have BT broadband a few years ago, and I used my email address to log in to My BT.  When I signed up again today I used the same email address as used previously.

I can log on to My BT using this email address and my old password, but I cannot see my new order anywhere.

Does anyone know if when my account is set up and I am active, will I be able to view all my bills and details in My BT for my new account?

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4 REPLIES 4
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Message 2 of 5

Re: My BT login confusion

Have you had an email confirmation of your order?

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Message 3 of 5

Re: My BT login confusion

Yes, order is confirmed and I have had another email confirming date service begins.

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Message 4 of 5

Re: My BT login confusion

You will need to add the account to your MyBT.

https://www.bt.com/help/bt-sport/adding-an-account-on-my-bt

Why that is under the bt-sport sub-menu I have no idea!

Also, to get to the page shown, you first need to click on 'Your details' !!!

 

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Message 5 of 5

Re: My BT login confusion

Thanks, but I followed the instructions which say to click "Settings", but this is not showing in My BT.

Also, I dont have my account number yet, which the instructions say I need.  I only have my order number.

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