I have just ordered BT broadband which is to be installed next month. I used to have BT broadband a few years ago, and I used my email address to log in to My BT. When I signed up again today I used the same email address as used previously.
I can log on to My BT using this email address and my old password, but I cannot see my new order anywhere.
Does anyone know if when my account is set up and I am active, will I be able to view all my bills and details in My BT for my new account?
You will need to add the account to your MyBT.
Why that is under the bt-sport sub-menu I have no idea!
Also, to get to the page shown, you first need to click on 'Your details' !!!
Thanks, but I followed the instructions which say to click "Settings", but this is not showing in My BT.
Also, I dont have my account number yet, which the instructions say I need. I only have my order number.