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Message 1 of 12

My cable does not fit the socket

Hello,

 

I have recently moved house and have confirmation that my broadband shall change over to my new address tomorrow (2nd April). However, the cable I have from the WiFi hub to the socket in the wall does not fit.

It is a BT socket, however, the entry port is much larger than my cable connector is. Will a new fitting come in the post tomorrow?

Lee Newton

 

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11 REPLIES 11
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Message 2 of 12

Re: My cable does not fit the socket

No, the lead should fit. Can you post a picture of both plug and socket.

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Message 3 of 12

Re: My cable does not fit the socket

sounds like older style socket and you need to use a filter



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Message 4 of 12

Re: My cable does not fit the socket

How would I get my hands on a filter? Is that something that BT provide?
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Message 5 of 12

Re: My cable does not fit the socket

 
 

port1.jpg

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Message 6 of 12

Re: My cable does not fit the socket

Quicker from Amazon

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Message 7 of 12

Re: My cable does not fit the socket


@leenewton5 wrote:
How would I get my hands on a filter? Is that something that BT provide?

It should have come in the box that the hub was delivered in.

 

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Message 8 of 12

Re: My cable does not fit the socket


@Keith_Beddoe wrote:

@leenewton5 wrote:
How would I get my hands on a filter? Is that something that BT provide?

It should have come in the box that the hub was delivered in.

 


Not sure they put filters in the box these days.

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Message 9 of 12

Re: My cable does not fit the socket

OK Thank you very much for your help.

 

 

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Message 10 of 12

Re: My cable does not fit the socket

Yes but you need to remove the link as it is against forum rules.

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