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Timmyb
Beginner

on ‎11-10-2019 20h08

1,811 Views
Message 1 of 5

Netgear Arlo Router going offline since upgrading to BT Smart Hub 2

Hi, was hoping someone may of come across this before..We recently upgraded our BT Fibre Broadband router to a Smart Hub 2. We have a Netgear Arlo Router which is connected to our BT router that controls our home camera system. On the previous BT router we had no problems at all, but since changing the Netgear router goes offline every day. Has anyone any ideas as to if this maybe the BT router firewall / security settings causing this issue? Thanks Tim. 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎11-10-2019 20h11

1,805 Views
Message 2 of 5

Re: Netgear Arlo Router going offline since upgrading to BT Smart Hub 2

Did you turn of smart setup in hub settings. That often causes problems



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Timmyb
Beginner

on ‎11-10-2019 20h47

1,795 Views
Message 3 of 5

Re: Netgear Arlo Router going offline since upgrading to BT Smart Hub 2

Hi, thanks for the info. Do you mean the settings of the BT router? How do you access those settings?
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imjolly
Distinguished Sage
Distinguished Sage

on ‎11-10-2019 20h50

1,791 Views
Message 4 of 5

Re: Netgear Arlo Router going offline since upgrading to BT Smart Hub 2

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...



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Timmyb
Beginner

on ‎11-10-2019 21h02

1,786 Views
Message 5 of 5

Re: Netgear Arlo Router going offline since upgrading to BT Smart Hub 2

Thank you. Will give it a go.
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