New Build FTTP not registered but connected

[pbuzz5]

Moved into new build and have fibre 

pon and power light is on solid not flashing

BT doesnt have our address listed so cant get broadband connected

Ourselves and BT have filled out forms with openreach but no luck what next to try?

[Keith_Beddoe]

@pbuzz5 

Your best option would be to call the FTTP helpdesk, and see what they say.

They are on 0800 587 4787.

[pippincp]

Have the ONT serial number to hand when you ring.

[pbuzz5]

Have phoned BT many times and filled out forms directly on openreach site directly still no luck after 2 weeks doesnt seem much else to do apart from wait?

[pbuzz5]

From the checker but dont know what it means?

Address OLD ORCHARD COURT , CORNDELL GARDENS, WITNEY OX28 4EB on Exchange WITNEY

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP

Up to 1000

Up to 220

--

Available

1 Stage

Other Offerings Availability DateVDSL Multicast

Available

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Feed with no anticipated issues.

ONT exists with no active service. A spare port is available. Network is at capacity so a new ONT cannot be ordered.

[Keith_Beddoe]

@pbuzz5 

Then the FTTP helpdesk should be able to assist with this.