Hello
Today i had an engineer out on site to connect my phone and broadband up. I have fiber to the pole and then i have a 4 inch duct running from the pole to my new house. At the min there is no copper or fiber cable in this duct. i want to pull in a fiber but BT insist that they pull in a copper. Can somebody tell me why ?
this has nothing to do with BT Retail the engineer who was there to install works for openreach
if you are getting FTTP - fibre to the home - then phone FTTP team and see if they can help 08005874787
A new build served overhead suggests it’s an infill property in an overhead area , or a very small development , again in a predominantly overhead fed area, did the developer of this property ever approach OR about FTTP ?
If the duct runs to the base of a pole , and assuming this pole is in a public footpath, who provided the last part of the duct , as a ‘developer’ shouldn’t be excavating in public land , if it’s an OR pole, OR or an OR contractor should be linking up any developer installed duct , not the developer, the developer should only go to the site boundary/curtilage.
If the general area has been provided with a fibre overlay ( you state that fibre is already at the pole ) then is your individual property shown as having FTTP available on the BT Wholesale checker , perhaps you can show the results for your individual address from
https://www.broadbandchecker.btwholesale.com/#/ADSL
If your property isn’t listed, or didn’t exist when the area was surveyed for FTTP, then it’s possible that you ( at least initially) can only order a copper pair service ..no point in arguing with the OR installer, if the job has a ordinary exchange equipment and a copper pair routing, that’s what you will get,( or you refuse the install) but the OR tech cannot arbitrarily just provide ‘fibre’.
Even if there is fibre to the pole , presumably you know this because there is evidence of FTTP , like a CBT (connectorised block terminal) , but if your address has been added after the area was dimensioned for FTTP) and assuming FTTP capacity is available , your address may need to be added before FTTP is shown as available.
Hello
It was the OR engineer that said for me to ring my provider and ask them to upgrade my order to fiber but BT tell me that they only can supply me with a copper cable. I am confused in who i should be asking to sort this for me. I thought that my provider had to get OR to install the fiber to my house. It was OR that supplied me with the duct.
Does your address exist with the Post Office/Royal Mail , you haven’t posted the results of the BTw checker to confirm if FTTP is available
Does your address exist with the Post Office/Royal Mail , you haven’t posted the results of the BTw checker to confirm if FTTP is available
BT don’t supply you with any cable , copper or fibre, that is Openreach
Edit: Address removed
I recommend you remove your address from the checker result
As you can get FTTP then ring the FTTP team on the number given earlier by @imjolly .