New contract below Guaranteed Minimum

[bellerby]

Looks like 19 Feb is the date:-

https://www.ispreview.co.uk/index.php/2018/02/ability-reset-openreach-fttc-broadband-dlm-profiles-ar...

[imjolly]

saw that already

[pippincp]

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@bellerby wrote:

Looks like 19 Feb is the date:-

https://www.ispreview.co.uk/index.php/2018/02/ability-reset-openreach-fttc-broadband-dlm-profiles-ar...

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It still doesn't mean what you think it does and still depends on "assuming of course that the original underlying problem has been resolved first."

[gg30340]

Make sure you have read the part that says "which should fix banding problems and some other issues with DLM profiles; assuming of course that the original underlying problem has been resolved first". 

This could mean that you will only get a DLM reset if it is shown that either a DLM reset was not done after a fault was fixed or that it has been shown that DLM has become "stuck" after a repair was done and a DLM reset was carried out.

I would suspect that DLM resets will not be considered just to try and get users a better speed and the same criteria of calling out an engineer to investigate a problem will still apply.

EDIT: Snap!

[pippincp]

Great minds think alike.

[bellerby]

It means exactly what I thought it did, and of course the underlying problem has to be fixed first, as it was in my case. Nowhere have I suggested anything else.

[gg30340]

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@bellerby wrote:

It means exactly what I thought it did, and of course the underlying problem has to be fixed first, as it was in my case. Nowhere have I suggested anything else.

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Nobody was suggesting you were! It was being pointed out incase you or other posters reading the link may assume that they can phone up and simply ask for a DLM reset.

[pippincp]

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@bellerby wrote:
It means exactly what I thought it did, and of course the underlying problem has to be fixed first, as it was in my case. Nowhere have I suggested anything else.

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Actually it doesn't. ISP's still cannot perform a DLM reset.

[bellerby]

Which is exactly, and always has been, my understanding. If you can point me to an example of my suggesting otherwise please go ahead.

[pippincp]

I assumed you were pointing it out to @StuartH.