New customer- BT Openreach box showing Fault

[Aivan99]

Hi Team,

I am new BT customer, I have tried to connect my BT Broadband following your instructions, however my openreach box showing FAULT. Can you kindly advice what do I have to do next?
Thanks

[Keith_Beddoe]

Welcome to this user forum.

Do you have a direct fibre into the house, does the Openreach box look similar to the one shown on this link
FTTP installation

Or New ONT