New email: Inbox - Error = An unexpected error has occurred

[jonaldinho]

Since the webmail system was upgraded I am unable to view my inbox. 

Other folders will load, but the Inbox is always throwing this error irrespective of which browser is used. 

Anyone having this problem, or get a solution please

JD

[RobbieMac]

Hi @jonaldinho 

Welcome to the Community and thanks for your post!

I'm sorry that you're getting an error message when trying to view your Inbox since the update.  Is this still an issue or have you managed to speak with a colleague?

If you're still having problems reply back as we can raise this for you.

Cheers,

Robbie

[jonaldinho]

Thank you for replying to my post. 

No, the issue has not been resolved and the error keeps happening. 

The inbox folder is big, +10GB might that be a cause? Other folders can be opened. 

Thanks

[DanielS]

Hi @jonaldinho,

Thanks for getting back to us.

I've sent you a private message so we can have it checked for you.

Thanks

DanielS

[IanLoughlin]

I get the same error message when I click on the 'Sent' folder.

[jonaldinho · Accepted solution]

Clicking conversation mode in the view option fixed this for me. 

hopefully it will work for you 

[IanLoughlin]

Thanks. That fixed it. No idea why.

[kellyweb]

Hi Robbie / All

I am getting the same issue with not being able to view my inbox contents since the recent change in Sep 2020.

I can see my other folder contents but not inbox... My inbox is also quite large [I think]

Any ideas as to fix the issue ?

cheers

Paul

[gg30340]

---

@kellyweb wrote:

Hi Robbie / All

I am getting the same issue with not being able to view my inbox contents since the recent change in Sep 2020.

I can see my other folder contents but not inbox... My inbox is also quite large [I think]

Any ideas as to fix the issue ?

cheers

Paul

---

Did you try as suggested in message in message 6. The "Conversation view" can be found by clicking on the "Change View" button at the right hand side. If you do try that you should only single click on conversation view, not double click.

[kellyweb]

Thank you it now works 🙂
I hadnt seen that in the comment ... but thanks for your help
cheers
Paul