No landline still yet fault closed?!!!

[Kernowklt]

Hi, I'm hoping someone can help me as I'm at my wits end. I reported a fault with our landline originally on 25th November. After having completed fault checks myself this was fully raised again on 1st December. An engineer then came out on the 3rd and confirmed that the underground cable had disintegrated and needed replacing. He submitted all the forms and photos to get this actioned including the request for a small dig to run the cable underground.

Roll on another week and I've had no contact so after 4+ attempts at resolving this through online chat today I login to track the fault to find its been closed for no reason. I've not been told I need another engineer to come out to raise the problem again and check my equipment.

To make things worse I need a landline as I've got no mobile signal at home and I'm almost 38 weeks pregnant with high blood pressure so need to be able to get hold of medical professionals in an emergency or my fiancé should I go in to labour. I don't know whether to laugh or cry I'm so stressed right now!

Is there anything else I can do to get this sorted as I'm limited in ways I can contact bt.

Thanks in advance.

[imjolly]

I have aske forum mods to help as they are BT employees  they will post here

[Kernowklt]

Thank you so much

[JohnC2 · Accepted solution]

Hi @Kernowklt sorry you still awaiting the fault with your service to be fixed. I suspect that a new fault has been opened when you contacted earlier so that will get the ball rolling. We will be happy to chase this up for you if you send us over your details by clicking on my profile and selecting the contact the mods link to complete the form. 

[JohnC2]

Hi @Kernowklt Thanks for sending in your details. I've checked and can see and engineer was working on the fault this afternoon and your service should now hopefully be up and running.
Post back and let me know.

Thanks
John 

[Kernowklt]

Yes it has. I really can't thank you enough. Happened at just the right time as I'm currently in hospital and likely to be induced. The phoneline being fixed meant I was able to get hold of my fiancé and family to sort out childcare and getting here swiftly.

[JohnC2]

Hi @Kernowklt Thanks for the update and good news to hear that the phone was fixed just in time and best of luck with your impending arrival 🙂

Cheers
John

[Starwire2000]

If the original fault required a Dig or Soft Dig when it’s sent to the Local Soft Dig Team, which is part of an Engineering Division called NS Network Services they sometimes close the original fault to stop it failing it’s Service Level Agreement and raise what they call a PAT Fault.