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Message 1 of 4

Old account number still exists and is still the ‘default’.

I have today just rejoined BT for broadband and landline.

I have tried to add call management functions to the landline but the BT website is defaulting to the account number I had 6 months ago.

How can I ensure my new account number is the default and can my ‘old’ account number be deleted?

Many thanks,

Scott

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3 REPLIES 3
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Message 2 of 4

Re: Old account number still exists and is still the ‘default’.

Hi @sbrodie  thanks for your post and if you have a chat with the Billing Live Chat Team they will be able to update the account details on your MyBT so that only your current account number is listed.

Cheers
John

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Message 3 of 4

Re: Old account number still exists and is still the ‘default’.

Thank you @JohnC2 .

The link you’ve provided is for a sales team and isn’t a “live chat”. The contact form on the webpage asks which device or plan I plan on purchasing. I only need my “MyBT” updated.

scott

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Message 4 of 4

Re: Old account number still exists and is still the ‘default’.

Hi @sbrodie,

Thanks for posting. I'm sorry the link didn't work. I can help. I'll drop you a private message now so you can get in touch.

Cheers

David

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