Thank you for your help.
I am now experiencing another message.. I do have a landline!
Are you able to kindly support with this? (Message below)
Hi Christopher. You don't have a landline with us, so we can't show you any offers at the moment. To transfer your line over to BT, and get one of our fantastic bundles, click the link or call us on 0800 672 476.
Thank you very much.
Hi @chriswo91 Stephanie is correct and this message is because you do not have line and broadband over copper. Sorry but FTTP customers cannot fully manage their account online yet. To renew or change your existing FTTP package you will need to call and speak with the FTTP team.