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Message 1 of 31

Open order stopping SIM activation

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I ordered an additional SIM last week, and it was delivered a couple of days later, last Friday.  However, the order status still shows as Open, so I can't activate the SIM.  The order was due to complete yesterday, but it's still sitting on Open.  I tried talking to chat, and they just told me that I can't activate it when it's Open, and there's nothing they can do about the status of the order.

Anyone got any ideas what to do?

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Message 2 of 31

Re: Open order stopping SIM activation

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Hi @pete_S

Open orders are a pain, trust me I have experienced a few. You just need the right person to help and send it to the right team.

I will ask a mod to come and help, watch for them posting.

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Message 3 of 31

Re: Open order stopping SIM activation

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Thanks Dean
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Message 4 of 31

Re: Open order stopping SIM activation

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Hi @pete_S,

I'll be able to help get that order closed off. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

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Message 5 of 31

Re: Open order stopping SIM activation

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Thanks Paddy - post on its way
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Message 6 of 31

Re: Open order stopping SIM activation

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Reference number is #180620-******

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Message 7 of 31

Re: Open order stopping SIM activation

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Hi @pete_S,

Thank you for confirming. There are a few cases ahead of you in the queue and we'll reply as soon as we can.

Thanks

PaddyB

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Message 8 of 31

Re: Open order stopping SIM activation

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Hi @pete_S Thanks for sending over your details. I've checked and the order is stuck so I have had to raise a fault to get our systems team to get the order moved on towards completion. 

Cheers
John

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Message 9 of 31

Re: Open order stopping SIM activation

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Thanks John.  As you say, it's still stuck at Open, so I'm keen to get this sorted asap so that I can activate the SIM.  

Thanks for your help

Peter

 

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Message 10 of 31

Re: Open order stopping SIM activation

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John, I’ve got exactly the same problem. I did get the mobile chat team to activate my SIM, but the order being stuck means I can’t make any other changes to my account. Can you help get it closed, please? Thanks. 

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