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Message 1 of 6

Open order

I have an open order dated the 17th of February, when I track it, it stops on the 18th of February.

I received everything I ordered. Called bt several times, hanging on the phone for ages, being transferred from one department to another and promised it will be closed within a week. Am still waiting for it to be closed. Also had an xbox included in my deal, but as long as the order is still open there will be no xbox. With everything going on at the moment I can do with a bit of entertainment. Does anyone have any idea how to get this sorted.

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Message 2 of 6

Re: Open order

Nothing you can do at the moment.

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Message 3 of 6

Re: Open order

Thanks for your reply Keith, but i am paying for this service and they are still taking the money out, so it looks like i am going to spend time on the phone again.
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Message 4 of 6

Re: Open order

BT are prioritising helping vulnerable and elderly customers so if you phone you will join a long queue and may get some help eventually

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Message 5 of 6

Re: Open order

Thanks for your reply Imjolly, I am 70 and been sitting in for 3 weeks now and fed up, but you are right, probably spend hours on the phone again and still get nowhere, probably best keep staring at the geraniums.
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Message 6 of 6

Re: Open order

@Mojo20 I've sent you a private message so you can get in touch with the moderation team and we'll be happy to help. We're quite busy at the moment so it will take a few days for us to get back to you. 

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