Over paying for my service?

[Bowdon]

I've noticed that there are a bunch of new price offers been launched today and reading on the ISPReview site that the offer for the current service I have is;

Superfast Fibre 2 is £29.99 a month for 24 months (£37.99 thereafter).

So I'm thinking the normal price for this service is £37.99 and its reduced on offer to £29.99 for 24 months?

If this is the case then why am I paying £58.99 per month?

I am out of contract and that is probably a factor. I wouldn't mind re-contracting with BT if I was to pay the £37.99 instead of the amount I'm paying now. I seem to be paying the highest price than any of the other services, even the faster services like G.fast and FTTP.

[Keith_Beddoe]

Why not ring BT on 0800 800 030, and see what they can offer. Its helpful to have some other ISP prices to quote them.

[Wobble]

This is the underlying problem I'm having and is why I started (trying) to look at what deals were on offer.

My instinct is that the £58.99 includes line rental whereas the £37.99 doesn't (N.B. my instinct may be completely wrong)

[licquorice]

All packages now include line rental.

[Keith_Beddoe]

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@Wobble wrote:

This is the underlying problem I'm having and is why I started (trying) to look at what deals were on offer.

My instinct is that the £58.99 includes line rental whereas the £37.99 doesn't (N.B. my instinct may be completely wrong)

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No, all of the packages now include line rental.

[Wobble]

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@Keith_Beddoewrote:

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No, all of the packages now include line rental.

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Wow - I'll definitely be chasing this with them then (after gathering a few quotes from competitors - thanks!)

[imjolly]

@Wobble  are you out of your fixed term contract or is it due to renew shortly?

[Wobble]

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@imjollywrote:

@Wobble  are you out of your fixed term contract or is it due to renew shortly?

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I am unsure, although I think I'm likely out of fixed-term contract since the last order I placed looks to be back in Oct 2018 (Line rental saver that required a new contract).

[imjolly]

if you are out of contract the soonet you phone optins team on number @Keith_Beddoe posted the better.  you are not forced to accept the offer.  you can wait and try in couple of days and get a different advisor