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Message 1 of 5

Please help

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Please could anyone help me with my amazon firestick and bt WiFi. 

I'm trying to use my firestick and I'm getting a white box coming up on the homescreen saying that I need to join bt hub.  I've gone to the website it says and there's nothing to tell me how to get rid of the box.

I've tried to put a photo on here to show what I mean but it says it's too large 😭

This is a new problem as I have used my firestick every day for the last 2 weeks. 

Any help would be greatly appreciated. 

  • Deb x
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Message 3 of 5

Re: Please help

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Are you trying to connect to your own BT Broadband and BT hub by using wireless (wifi) or are you trying to connect to BTWifi which is a "hotspot" supplied by BT?

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Message 4 of 5

Re: Please help

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It's my own
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Message 5 of 5

Re: Please help

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It's worked 😁 thank you so much for your help it was driving me crazy.
Thank you again
Deb
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