Has anybody managed to port their BT phone number to another VOIP provider without losing their BT FTTP Broadband service?
Your phone number is linked to your account, so if you try to port your number out, then that would close your account.
Its treated as a request to move to another provider, that is why you get the leaving message. You cannot separate your number from your broadband service. That applies to all of BT Broadband services.
If you were a new customer, and opted for a broadband only connection, then you would be free to use a VOIP provider, but you would have to use the number they gave you, you could not request a BT Retail number.
Why are you trying to port your number out, as what you are trying now, is likely to result in the permanent loss of your number, as if your service is ceased then re-provided, you will be given a new number, and your old number would be lost.
I have been informed of the forthcoming migration of my phone to DV which after several calls to BT would have a negative affect on my Telephone and Broadband use as I do not use the BT hub for Broadband. Since BT now offer Broadband only availability, then it occurred to me the simple solution would be to port my number to a VOIP provider and then re-grade to Broadband only. Seems somehow it isn’t that simple - all I’m trying to do is keep my landline number which I have had for 30 years plus.
I cannot see any way you can keep your landline number. You will have to find a way of using the BT Smart Hub 2 as the primary router, and modifying your network to suit. You can turn of the DHCP server on the home hub, and use your own DHCP server to allocate lAN IP addresses, as it the home hub DHCP server that seems to give most issues.
Thank you for your reply. I have unfortunately come to the same conclusion. Are there any articles in existence from anybody who has successfully used their BT hub as a phone connection and still used their non-BT router to continue suppling their broadband connection?
@Fumbledore wrote:
Thank you for your reply. I have unfortunately come to the same conclusion. Are there any articles in existence from anybody who has successfully used their BT hub as a phone connection and still used their non-BT router to continue suppling their broadband connection?
Yes, there are posts on this specific board, but you still have to use the BT Hub to provide PPPoE authentication, and NAT, so your own network has to come off a LAN port on the home hub.
@Keith_Beddoe wrote:
I cannot see any way you can keep your landline number.
There has to be a way going forward or there will be a lot of disgruntled customers out there.
@licquorice wrote:
@Keith_Beddoe wrote:
I cannot see any way you can keep your landline number.
There has to be a way going forward or there will be a lot of disgruntled customers out there.
Its always been the same, even with the analogue phone network, if you port your number away, its assumed that you are moving to a new provider, and ceasing your BT retail service.