Thanks Sean for your update, but can I ask why this was left for 12 months before deciding to make new firmware? While leaving customer's with a product with all these issues ? This has never been explained?
You won’t get one mate. Raise a ticket on Resolver (google it) I have done this and been contacted by the executives team. If enough of us do it surely something will happen as your complaint is publicly tracked).
Seems you were correct, no reasonable explanation as to why they left there customers with a product which is quite frankly not fit for purpose, at least I sorta expected I don't know answer, this hole experience has left a bitter taste in my mouth.
I have started looking at alternative products, they keep dangling a carrot but we never seem to get to eat it.
Have you raised a resolver case? It takes minutes and you will get a response from the exec team etc. Need to pile the pressure on if we want to actually get the promised value out of this awful product experience.
Only a week and then I can raise an Ombudsman Services: Communications case via resolver. If you are frustrated with this and want to actually be heard I would suggest you start a resolver case!
Do we need to raise separate cases or can they be added to your resolver case?
Any idea when the firmware is coming out as i have multiple issues with these device,
3 Discs , 3 floors , all listed as excellent locations
Over the last 6 months , about 4 times random full resets
Random individual disc resettings needs setting up as new
1 disc taking all the devices so others not connecting and need each disk needs a reboot
Random slow downs- plugged direct into router confirms BT line and fibre working perfectly ( restart mesh ) fixes
Regret buying the 3 disk premium model as the device has not been supported by the manufactorer and also not cheap paid over £250 for the setup expected much better
Will be going Soga route for refund if i dont see any action interms of firmware updates to improve devices very soon.
Raise your own case I believe. Took me five minutes.
@ Raven, Pretty much the same problems as we are all getting. BT don't care mate that much is now VERY obvious, My biggest annoyance is that they fail to answer my question regarding why it has taken so long before deciding to make new firmware, although not really sure i can believe it is actually being worked on, (no excuse for ignorance) even if you cant answer a customers question a reply would be nice!!!!!!!!!! UNREAL!!!!!!!!