Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
sma20sjd
Beginner

on ‎16-12-2020 10h52

677 Views
Message 1 of 2

Prime video activation

Hi I added prime video to my big sports package over the phone and the person said it would work today. But I have no idea how to get it to work as I didn't mention my email and so there is no activation link. Should it just work without it or do I need to do something else?

0 Ratings
1 REPLY 1
JohnC2
Moderator
Moderator

on ‎16-12-2020 11h41

672 Views
Message 2 of 2

Re: Prime video activation

Hi @sma20sjd, welcome to the forum and sorry you can't access the Prime video service. You should receive an activation email within a few minutes of your order been placed see How Do I Get Started With Prime Video On BT TV. 
Would you check your online account via MyBT and confirm that the order was placed ok and has completed.
Cheers

John

0 Ratings