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Message 1 of 2

Re: BT Parental Controls not working

hello there- I have the same problem - 

parental controls say they are in place- but they do not work at all -

they DID work- and then they DID work partially -(ie you could view thumbnails) - then they worked thoroughly - and now its open flood gates-

I have teens and preteens so I'd like some safety - I spoke to the helpline but they simply told me to do a factory reset - but perhaps that wont work - …. by reading this thread - im sceptical.... 

it seems a little poor if they don't know how to fix this or cant put me through to someone to talk to.... 

can you help?



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Message 2 of 2

Re: BT Parental Controls not working

Hi @jacblacjones and welcome.

I'm sorry you're having problems with the parental controls. I've got kids myself so can appreciate your concerns. The first step in trying to resolve this would be to try the factory reset. If that doesn't work I've sent you a Private message explaining how you can contact the forum moderation team. Check here: Just drop me over a reply with the details and we’ll check it out.



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