BT Rewards Uswitch offer not honoured

[DAST]

Hi,

Would you mind assisting me as well please. I ordered BT fibre through uSwitch and I can't claim my rewards now. 

Thanks

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[NeilO]

Hi @DAST, Welcome to the community and thanks for posting, when was your broadband service activated? 

[DAST]

Hi it was activated on the 17th December 2019. Thanks for your prompt respond.

[-Richie-]

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@DASTwrote:

Hi it was activated on the 17th December 2019. Thanks for your prompt respond.

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You're still within the cooling off period, which starts from the date the service went live, the cooling off period is 14 days, except for BT Mobile sim only, they have a 30 day cooling off period.
You then have 3 months to claim, 3 months to activate and 12 months to spend the balance, claims can be made Here 

[DAST]

Thanks for that. However, on BT website it's stated that once service is activated I can claim and yes I saw info for BT mobile 30 days. 

https://www.bt.com/manage/bt-reward-card/

"If you ordered broadband, please wait till your service is activated before you claim.

If you ordered a mobile product, please wait 30 days after activating your SIM or receiving your phone before you claim.''

I'm a bit confused now as not mentioned about cooling off period. 

[DAST]

Hi I'm already after the cooling off period and still unable to claim.

[NeilO]

Hi DAST, I've sent you a private message so you can get in touch with the Moderation team and we'll be happy to chase that up for you.

Thanks
Neil