Re BT tv Ultra box not recording

[cooljay]

Hi Another Faulty BT vision Ultra box that will not record.

What can be done to fix this is this a faulty box or firmware!!!

Need help and are others having the same issue.

It lasted recorded at the end of March.

Regards

Cooljay.

Mods a resent has not worked and thus nothing more I can do!!!

Refund ?? Paying for a service I am not getting.

[zulu17]

Hi @cooljay 

you mention that  a reset hasn’t worked.

Does this mean that you have  completed a maintenance mode or factory reset  and had no change or that the maintenance mode or factory reset itself failed.

if you have completed a maintenance mode reset which one(s) did you attempt  ?

Do older preexisting  recordings still play ?

[cooljay]

Hi Carried out a factory reset.

Lost all my recordings.

Could be harddrive failing ?

Regards

Cooljay

[zulu17]

@cooljay 

The full factory reset being done would tend to rule out a corruption or problem with your schedule data. So hardware is a distinct possibility .

what happens if you attempt to pause live tv for a few minutes and then play ?

also separately what actually happens when you press the record button on the remote when watching  live channel , is it simply nothing or does a message appear.