I have the same problem and have not managed to get any resolution via BT help yet. I really would appreciate any assistance out there . I'm a new forum member so apologies if i'm posting in the wrong place......!
Solved! Go to Solution.
I have moved you onto your own thread because the one you posted on was an old thread and marked as solved.
Welcome to the Community and thanks for your post!
Sorry for the problems you're having deleting the email addresses and that they're still showing against your allowance. As you have tried to sort this out and you are no further forward we'll give you a hand with this from here.
Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
Yes sorted thanks. Much appreciated.