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Message 1 of 11

Re: Email will not work with iphone but works with ipad and apple laptop

i’ve had the same problem. PW is correct on my iphone.. yet ios mail app keeps telling me password or username is incorrect. Then, after following BT’s advice I deleted email account from my phone and re-added.. getting the SAME issue. Then reset PW on BT’s email site snd the same result.. does anyone have a solution to this? Please help!
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Message 2 of 11

Re: Email will not work with iphone but works with ipad and apple laptop

I have moved you onto your own thread so that any replies you get are relevant to your problem and not the one you posted on.

Are you a BT Broadband customer or paying for your email through a BT Premium email account?

Which email app are you using?

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Message 3 of 11

Re: Email will not work with iphone but works with ipad and apple laptop

i’m a BT Broadband customer.. the app i am using is Apple’s own ios app. I deleted my account then reinstalled.. but now have lost all the folders i used to have on my phone.. they still exist on the BT server.. 

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Message 4 of 11

Re: Email will not work with iphone but works with ipad and apple laptop

Are you saying that after reinstalling the email app that the folders are missing but other than that the app is sending and receiving emails on the iPhone. If that is the case it sounds like you have set the app up as a POP3 account. A POP3 account does not synchronise with the BT servers so it will not show the folders that are on the server.

If you want to be able to access and see the folders that are on the BT servers you would need to set up the email app as an IMAP account and not a POP3 account. 

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Message 5 of 11

Re: Email will not work with iphone but works with ipad and apple laptop

Unfortunately, that’s what i did.  😞

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Message 6 of 11

Re: Email will not work with iphone but works with ipad and apple laptop


@SimonBlue135 wrote:

Unfortunately, that’s what i did.  😞


What is "unfortunate", that you set it up as a POP3 account or its "unfortunate" that it is set it up as an IMAP account and you can not access it and therefore it is not sending/receiving. 

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Message 7 of 11

Re: Email will not work with iphone but works with ipad and apple laptop

i hear you.. but it’s set up as IMAP.. it’s been working fine for @ 5yrs.. then all of a sudden stopped working around a month ago.. ty to this forum for trying to help.. agreed, this whole situation is unfortunate 😞 

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Message 8 of 11

Re: Email will not work with iphone but works with ipad and apple laptop

Same, worked fine for years, then suddenly stopped. I wouldn’t know how to setup as imap or pop3

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Message 9 of 11

Re: Email will not work with iphone but works with ipad and apple laptop

Since BT email was launched I’ve lost the “syncing” of emails between my laptop and iPhone 11. Also all of the email folders have disappeared on my iPhone. I keep hearing change to Pop3 but I don’t know how to do this on MS365 and forum suggests it doesn’t work anyway. Can someone put me right before I am forced to leave BT please !!!

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Message 10 of 11

Re: Email will not work with iphone but works with ipad and apple laptop

For all devices to be in sync, they all need to be configured as IMAP, NOT POP3.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

are the settings to use.

Note that you cannot change from POP3 to IMAP on the fly, the account needs to be deleted from the device and re-added.

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