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Message 1 of 8

Re: Locked out of BTinternet email

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I have exact same issue. “Suspicious activity on account”. Profile locked. Can’t reset because security question answers incorrect. Reported 2 days ago and told issue passed to tier 2 support. Chased twice. Last time agent said they have had a lot of these security question failures in the last 2 weeks and tier 2 are very busy resolving issues. Said it would be 5 to 7 days for call back!!!!

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Message 2 of 8

Re: Locked out of BTinternet email

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Hi @smdxc07,

Thanks for your post and welcome back!

I'm sorry for the problems you're having logging into your mailbox.  The Community aren't going to be able to help with this so you can get in touch with us and we will give you a hand from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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Message 3 of 8

Re: Locked out of BTinternet email

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@RobbieMacwrote:

Hi @smdxc07,

Thanks for your post and welcome back!

I'm sorry for the problems you're having logging into your mailbox.  The Community aren't going to be able to help with this so you can get in touch with us and we will give you a hand from here.

 


Again, can you explain why this has been a very common posting recently?

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Message 4 of 8

Re: Locked out of BTinternet email

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Such a relief. With the help of BT Community I have managed to get back into email - at least for now.  Strangley though I cannot log into my smartphone, but that is not so important

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Message 5 of 8

Re: Locked out of BTinternet email

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Hi Marabese, how long did it take for your problem to be solved?
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Message 6 of 8

Re: Locked out of BTinternet email

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Thanks to the mods this has been sorted.

my issue was that this is a really old email account. When originally set up it the security question was put in by the operator as a random answer which is why I couldn’t reset my password. The mods have now sorted this and I can access my mail again.

Happy days.

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Message 7 of 8

Re: Locked out of BTinternet email

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Tank you for your perseverance SMDX07.  For years btinternet.com worked well.  Can't understand what has happened.

 

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Message 8 of 8

Re: Locked out of BTinternet email

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Will have a go tomorrow and see if I can persuade someone to sort my email out.  

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