Locked out of BTinternet email

[WT]

Since January with a short break until now I have been locked out of btinternet.com mail - why?

[Andy_N]

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@WTwrote:

Since January with a short break until now I have been locked out of btinternet.com mail - why?

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Hi, welcome to the forums.

Can you give a little more detail, like are you accessing emails via webmail using a browser, or an app/client via a laptop or smart device?

Are you getting any actual error messages?

Are you a BTBroadband customer or BT Premium Email user?

[WT]

Thank you for your reply.  The message I get is a drop down menu reading - Cannot Get Mail, The mail server "mail.beinernet.com" is not responding.  Verify that you have entered the correct account info in Mail Settings.

This I have done countless times and got no further since March 7.  Can only access emails via the web MyBT

[WT]

Further to my reply - I am on Superfast Fibre Unlimted broadband.  Also made  a mistake in he dropdown menu - should read "mail.btinternet.com".  Apologies for the mistake.

[Andy_N]

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@WTwrote:

Further to my reply - I am on Superfast Fibre Unlimted broadband.  Also made  a mistake in he dropdown menu - should read "mail.btinternet.com".  Apologies for the mistake.

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What dropdown menu? Which app/client is this? What device are you using?

[WT]

Am having enormous trouble accessing BT mail from my MacBook Air.  Suddenly MyBT has refused to recognise my password.  Will I be able to delete BT mail and open a new Connection Gmail?

Regards

[Andy_N]

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@WTwrote:

Am having enormous trouble accessing BT mail from my MacBook Air.  Suddenly MyBT has refused to recognise my password.  Will I be able to delete BT mail and open a new Connection Gmail?

Regards

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You don't have to delete BTMail in order to use Gmail - they are completely separate entities.

[WT]

Thank you Andy-N, will go ahead and connect to Gmail 

[Jules68]

I know this is an old one - but the same thing happened to me recently - one of my accounts was locked out of everything but Web Mail - I am a Halo Broadband customer. 

After much examination I discovered that the email account with a problem had been (wrongly) defined as a basic account and separated from the rest of my account. It had to be 'fixed' by BT people re-coding the account (couldn't be done by me) and re-associating it with my account, and updating the server (which was turning back the account because it had it listed as 'basic').  Once that was done it took about 4 hours for the server actually to update itself.

You need BT people assistance for this (if that indeed was the cause of your problem) - but it is addressable. It has nothing, I believe, to do with other changes BT has made on Web Mail.