Returns bags

[JC68]

I’m having the same problem. No returns bag received after installation of new hub, and I cannot find an option on screen to request one. I’ve also tried phoning, but again there isn’t an option that is relevant. Come on, BT, if you want us to return old equipment, please make it simple. I’d be grateful if someone could send me a bag.  Thanks !

[DanielS]

Hi @JC68,

I am sorry that you've had a hard time trying to get a returns kit sent out to you. This is something that my team can get sent out to you. I'll send you a private message with the information that I need to help you.

I'm confident that we can get this sorted for you.

I hope you enjoy your time on the Community 🙂

Thanks
DanielS