Hi Paddy B, I am experiencing the very same problem and I have been a customer at this current address for over 20 years. Do I have to start off a new 'thread' or can you deal with it on this one. Thanks
I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.
Have you tried phoning CS 150 as they should be able to help