Has something changed with being able to record 1 channel and watch another?
Have the BT you view humax 4K-UHD box. Had it about 3 years now.
In the past have been able to record something on say History channel and then watch BT sport.
more record 2 subscription/internet channels and watch freeview.
But this seems to have changed?
So for example this evening, was watching champions league on BT sport 2 when at 9 a scheduled recording on History channel started. I immediately get a message saying I can’t watch BT sport as recording has started - I was only able to switch over to a freeview channel.
I tried the BT chat function but they’re telling me that’s right - you can’t watch another subscription channel whilst recording one...but we always have done up until today. What’s changed?
Anyone else have this issue?
If you can record 2 subscription channels whilst can’t you watch one and record one anymore?
I've had the same issue trying to watch Sky Atlantic while recording on another subscription channel. When I instead set the Atlantic programme to record that worked fine. So if you can record 2 channels I don't see why they've changed it so that you can't record 1 and watch another.
w2pixel - what set top box do you have and what ISP configuration number in the settings, software info page?
I've got a T2100 and my ISP is 2001303.
I'm wondering if the issue is the one mentioned in another thread where the First recording of a series scheduled link records the same episode twice.
I have read about that in another thread where the box thinks it’s recording 2 subscription/internet channels which is why it won’t let you watch another - even though it’s only recording 1.
We’ve always been able to record a channel and watch another. This is a recent change but when j spoke to bt support they’re telling me I’m wrong and you’ve never been able to record 1 subscription channel and watch another - when that’s not true!
This is the issue I raised in my thread -
I never had this problem before the Now TV changes & before I had ultra HD box, so maybe something has broken?
You can definitely record 2 internet channels at once, try it without doing a series link & it should work.
Thanks for your feedback and detailed information.
We are aware of this issue, and other recording issues, and are investigating as a priority.
Apologies for the inconvenience caused.
I saw this issue last night. Watching BT Sport when a scheduled recording on Discovery HD started. The box immediately switched channel.
@ledgie Was this a new series linked programme and was it HD. Just trying to work out if it is only certain scenarios or everything.
i.e. Is it only a first HD IP recording set for a series or is it more widespread